We train our managers to have a very clear understanding of the client cultural approach, it would be a learning requirement in order to be flexible to changing customer needs. This then cascades through our organizations structure & we know that the attitudes of our staff will provide our customers with a consistent quality of service.We will always promote any of our staff to develop themselves, and if we see a particular employee with great career potential, we will encourage them to enhance their skill base in order to develop their career.
In order to ensure operational success, we require our managers to have a "hands-on" attitude and have a balance of personnel management skills and business sense.
Centres of Excellence
The Key To Motivation
The Exclusive Group is fully committed to providing every individual employee their own ‘learning journey’. A learning journey is a designed learning experience that occurs over a period of time and involves a whole series of different learning elements and learning experiences. This journey takes place over time and consists of multiple formal and informal learning components and experiences. It begins with a review of development gaps and this information then serves as the starting point for designing the learning journey.
What learners find especially helpful is our structure of providing the learning materials and information. These materials and information make it clear what people should do next and how much time they should set aside, but also offers a high level of flexibility around where and when they should study, together with the multiple modes and channels for learning, which help embed key skills rapidly and effectively.
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Across the Exclusive Group, we operate a quality system that is accredited with ISO 9001:2015. This system ensures that we are in the best position to manage your contract effectively and consistently. It also sets out the guidelines of how we recruit, train and manage staff. Our managers are very familiar with this system and use it on a day to day basis to ensure the smooth running of the contract. It also allows them to start a disciplinary procedure should the need arise. It is our policy to provide a range of services, which meet the requirements of its customers and quality standard perimeters, and that programmes are maintained on schedule at the price agreed. All work is carried out as per the specification, and in accordance with the standards aiming for continual improvement and customer satisfaction through the involvement and participation of all levels of management and staff. The policy is reviewed on a regular basis to ensure that it is still relevant and that it still provides our clients with the best possible standards.
A policy for quality conforming to the requirements of ISO 9001:2015 has been established to ensure that it: –
- Is appropriate to the purpose of the organisation, the expected level of customer satisfaction and the needs of other interested parties.
- Includes a commitment to meeting requirements and to continual improvement.
- Has the resources needed and the contribution of suppliers and partners.
- Provides a framework for establishing and reviewing quality objectives.
- Demonstrates top management commitment and ensures the quality objectives are communicated, understood and implemented at appropriate levels of the organisation.
- Is regularly reviewed at the quarterly management review meeting for suitability and effectiveness addressing continual improvement and client satisfaction.
Management is ultimately responsible for making balanced judgements, assessing the significance of variations in this sphere and taking decisions. In arriving at such decisions, the quality and personal integrity of staff are of fundamental importance. In this context, all effort is made to ensure that each person in the organisation understands that quality assurance is important to their future, know how they can assist in the achievement of adequate quality and are stimulated and encouraged to do so.
“I am writing to you in regards to the excellent training that you and Exclusive Contract Services have provided me over the past year. This has included taking part in a level 3 apprenticeship in leadership and management and gaining the BICS licence to practice qualification. The level 3 apprenticeship in leadership and management has taught me a great deal and has really helped me as a manager at site level and beyond. The in depth nature of this apprenticeship has also helped me to develop management skills and knowledge which has allowed me to get the best out of myself and my team.
Gaining the BICS qualification is something I have wanted to obtain for a long time. This qualification has shown me how to ensure that all cleaning tasks are completed safely and with the best cleaning methods. Whilst there was a lot to learn, the easy to use videos you provided made the whole process easy to follow and straight forward.
Through the training and qualifications which exclusive contract services have given me, I have become a more well rounded cleaning manger. This has pushed me to take on extra responsibilities and has given me the confidence to go further in my career. Therefore I would like to thank you for the opportunities that Exclusive Contract Services has given me and I look forward to continuing my training within the company.”